This is how Shutterfly ruined my Holiday Cards this year

This is why you should NEVER use Shutterfly for Holiday Cards!

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So I have used Shutterfly for projects in the past and have never had an issue that I have needed to contact their customer service for, so I did not know how horrible it truly is.

In 2019, with so many options to choose from online for custom cards and gifts you would think companies would try and stand out from the rest with great customer service. Coming from a strong retail background and understanding how important customer service is especially in a field where custom photo work is being done, I will be surprised if Shutterfly is still around in a few years.

As simple as it seems, this really stood out to me. I do family photos and family holiday cards every year for the past 11 years since my son was born. It is an important tradition to myself and my family, and it is important to me to choose the right card to reflect out year that year as cheesy as it may sound. I searched through all of the online holiday card sites and Shutterfly, as they had in the past, had the best layout for what I wanted this 2019 Christmas year card.

I ordered 25 cards in mid-November, and they came within the 7-10 day time frame. I had realized quickly after that I needed some additional cards, but it was only November 26th, when I did the order for an additional 5 cards, so I figured I have more than enough time as I left all of the local cards for last. Welp… I was very wrong. It is December 19th, and the $5.99 for shipping that I paid for 5 cards bought me just standard UPS Surepost which means it goes out UPS, and is delivered to the post office, which then delivers the package to the customer. In lames terms, it is the cheapest possibly shipping method that has a tracking number assigned.

All that is what is it… I needed them, and I had time, so it was fine.

Unfortunately, there was an obvious hiccup in the shipping. The estimated delivery date came and went and it is now 2 days later. Being in retail, I understand that this happened, and it was in no way a reflection of Shutterfly (aside from their overpriced shipping) and I assumed they would understand when I call to tell them somehow the package was lost and the shipping tracking just stopped 7 days ago without any update.

I went onto their site only to discover they make it very difficult to contact customer service. There is no email, and the chat box seems inviting and simple, however they must have only 1 person running it because it never ever after 2 days every hour attempts, seems to be online.

I was able to dig around and find a phone number, which once I was finally “transferred to a representative” said my hold time would be 4 minutes, I sat on hold waiting. For 15 minutes. Finally, I got Saheid. He said he needed my email address to help me. I gave it to him, and he understood my issue after looking at the order tracking and said the quickest way to get an order in for replacement cards was for me to do the order online while on the phone with him and he would then give me a promo code to cover the order and the shipping. Fine, but I needed fast shipping. They have no overnight shipping available to “replacement orders”. I asked Saheid if I can speak to his manager because I really need these cards by tomorrow (my order was supposed to deliver to me by the 13th!) if there is any chance of them delivering by Chrismas Eve. He told me “I do not see anyone around that I can transfer you to”. Wow. I said, so you do not have a manager? He said no, all that I can do is I can just transfer you to next level support but they are only going to tell you the same thing. I said you know what.. just give me a refund. This is the last time I will ever order from Shutterfly.

I am just baffled by their disregard for customer service. A word of advise to their CEO and all of the leadership they display on their website for careers, if you want to stay in the game, take note from your competition, start caring about your customers first!

Matching Christmas Pajamas for the entire family from Yaffi Fashion

Matching Christmas from Yaffi Fashion!

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Gosh it’s finally starting to feel like Christmas now that we got our matching family pajama set from Yaffi Fashion!

You can get yours in time for Christmas too and get 10% off while you’re at it using code  LOVEYAFFI10 for all products in Yaffi store.

Pajamas are a big part of our Christmas celebration here on our home. Growing up, my parents always let us open one gift from them on Christmas Eve and it was always our holiday pajamas. I was excited each year to see what they’d look like,  and now in my home it’s no different eith my children as I’ve continued the tradition.

Although we broke tradition this year because the moment I saw this set online I just had to have them. When I saw the package arrive (only 4 days after I ordered!) I couldn’t wait to try them on and share with you all.

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We put the pj’s on and got right in the mood to decorate for Christmas,  and the tree is my boys’ favorite part to do.  They like looking through all of the ornaments we’ve collected and made through the years and remember and cherish each moment which I love so much. Even our dog Sadie got in on the action! I think she was secretly wishing she had some matching cozy pjs too!

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If you’re wondering where I got this set, click this link YAFFI FASHION and then when you click through what you want, it’ll bring you to three Amazon listing to check out. If you’re a prime member,  shipping is even quicker.

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Sizing is pretty straight forward for the sets,  and I have to say they fit as they say – maybe even alittle bigger which is better to me. I believe the highest size in children’s is 8/9 year old but they actually fit both of my kids fine as you can see in the photos. Me and my husband both has a size medium and I thought they fit well also. If you gave a child bigger than 8/9, you can go for xs or small and it should be ok.

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They don’t only have pajamas, they have other matching adult/child outfits and bathing suits which are really cute too! I actually tried a set for me and my youngest over the Summer and loved how it looked on us. You can check out the swimwear post here.

The material is good quality although in have a sence they may shrink a bit in the wash. That’s another reason I’m glad they run slightly big.

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These sets would be PERFECT for family holiday card photos to send to friends and family.

This was such a treat and I can’t wait to wear them on Christmas Eve and take Christmas morning photos.

It doesn’t get any better than this!

You can get matching mommy/baby,  dad/ baby,  whole family,  or even just husband and wife sets. Order yours now to have in time for Christmas!

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